Hot Topics

How can I pay my premiums?
You can either pay by monthly direct debit or with an annual one-off payment.
What does pet insurance cover?
Standard pet insurance policies provide cover for:
Why insure your horse?
After your home and car, a horse will probably be the most expensive purchase you'll ever make – that's why it makes good sense to protect your investment.
What is the difference between Market Value, Sum Insured and Purchase Price?
Understanding this terminology will make it easier for you when insuring your horse and also when making a claim:
Can I insure my horse for more than the Market Value?
You can't normally insure your horse for more than its market value.

How long does it take to settle a pet insurance policy claim?

Some claims are more straightforward than others - but you can expect simple claims to be settled within 10 working days.

When you call your insurance company to make a claim, a Claims Advisor will give you an indication of the timescales involved. Provided the claim is within the terms of the policy, and you can provide all the information they require, your claim should be settled extremely promptly

Some insurance companies will deal directly with your vet, so you don't even need to get involved in the claims process!

Third party liability claims are completely separate from other issues relating to vet bills etc. They often take a long time to settle - however the pet insurance company deals with the claim on your behalf, and at the worst you will only have to pay the excess fee, which is usually around £250.