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Are hereditary and/or congenital conditions covered by the pet insurance policy?
Hereditary and congenital conditions are covered under the policy providing that you were unaware of your pet's condition at the time you took out the policy
What do I do when my pet dies?
You are covered if your pet dies from accident or illness – although you are not covered if your pet dies from old age.
Am I covered for boarding fees?
Most standard pet insurance policies will cover you in this instance. If you are hospitalised and cannot be at home to look after your pet, you will be covered for the cost of boarding your pet at a licensed kennel. Alternatively your insurance company will contribute towards the cost of homecare with a friend if you are hospitalised for more than 4 days.
Why insure your horse?
After your home and car, a horse will probably be the most expensive purchase you'll ever make – that's why it makes good sense to protect your investment.
Do I need to get the insurance company's agreement before my horse is destroyed?
There are some very strict guidelines that all vets have been issued by their governing body, the British Equine Veterinary Association and a statement issued by BEVA in July 1996, with regard to the destruction of horses.

How can I pay my premiums?

You can either pay by monthly direct debit or with an annual one-off payment.

If you would prefer to make the one-off payment, you will be able to either pay by visa or mastercard over the phone or the Internet, or you can send a cheque.

If you choose to pay by monthly direct debit then your payments will be collected from your bank on the same date every month.

You will be able to choose your monthly repayment date at the beginning of the agreement - and that will remain the same unless negotiated otherwise. If you need to change the payment date at any time, simply telephone your insurance company to arrange this.