Hot Topics

What if my pet develops a chronic medical condition while insured?
If your pet develops a chronic condition while insured, then you may be covered, depending on which type of pet insurance policy you have.
How can I pay my premiums?
You can either pay by monthly direct debit or with an annual one-off payment.
What if I lose my pet by theft or straying?
If you lose your pet by theft or straying, you will need to complete a claim form and send it to your insurance company along with the following original documents:
What can I do if I'm not happy with my pet insurance policy?
It is always best to make sure that you are happy with the cover offered by your pet insurance company before taking the policy out. Once you have taken out cover you have 14 days to decide whether the policy meets your requirements – and you should read your policy details quickly when you first receive them to make sure the policy is right for you.
Why insure your horse?
After your home and car, a horse will probably be the most expensive purchase you'll ever make – that's why it makes good sense to protect your investment.

Are hereditary and/or congenital conditions covered by the pet insurance policy?

Hereditary and congenital conditions are covered under the policy providing that you were unaware of your pet's condition at the time you took out the policy.

If you have visited a vet in relation to the hereditary or congenital condition, or any signs or symptoms have arisen before the beginning of the policy, then you will not be able to make a claim.

You will also be exempt from making a claim if symptoms arise within the first 14 days of the insurance cover starting.