Frequently Asked General Questions

Questions about Prices & Premiums

• Why are the insurance prices on the Internet so low?

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  What decisions will you have to make before you can get a quotation?

  You will have to make four decisions:

  What is “Total and Permanent Disability”?

  “Total and Permanent Disability” means that if you are diagnosed with any illness, or have an accident, that totally and permanently prevents you from working, you have a valid claim.

  What information will be needed at the time of a Critical Illness claim?

  For a Critical Illness claim to be successful the insurance company’s claims department will need evidence that you have been diagnosed as having one of the listed critical illnesses. This evidence will normally come from a Hospital Consultant who is a specialist in the illness which has been diagnosed.

  How will a critical illness claim be paid?

  If you have a claim a Critical illness policy pays you a tax-free lump sum normally by cheque. Then, as soon as you receive the payment. the policy will terminate.

  What if you develop another critical illness or have a reoccurrence of a Critical Illness ?

  After a successful claim the insured sum will be paid to you and that ends the policy. There can be no further claims.

• How much will the premium be?
• Is the price you’re quoted, the price you pay?
• Will your premiums increase?
• Is it better to have Guaranteed or Reviewable premiums?
• If you’re asked to supply more information or go for a medical, will the premium increase?
• Could you end up paying more for insurance than someone else the same age?
• Will your medical history affect your premium?
• Why is insurance more expensive for smokers?
• If your premium is “Rated”, what does that mean?
• If your insurer asks for a higher premium because you are Rated, is it worth applying to another insurance company?
• Are there any extras to pay?
• Do you have to pay the Life Insurance Broker a fee?
• Will your Mortgage Lender charge a fee if you buy your Life Insurance from someone else?
• Why is Mortgage Life Insurance cheaper than normal Life Insurance?

Your Age & Health

• Does your age affect your premium?
• Will you need a medical?
• Is a medical absolutely necessary?

The Application Process

• Can you get a quotation now online?
• Can life insurance be arranged quickly?
• What causes delay and can delays be reduced?
• What correspondence can you expect to receive after your Application has been submitted?
• What happens if you urgently need Life Insurance in order to complete your house purchase?
• Once you’ve got your quote, what’s the next step?
• When does your cover start?
• What happens if you stop paying your premiums?

Making a Claim

• How do you go about making a claim under your policy?
• Can a claim still be made if the policy is lost?
• Under what situations would a claim be refused?

Questions about legal, complaints & regulatory aspects Life Insurance and the Law

• What does a Life Insurance broker do?
• Information about The Financial Services Authority
• Complaining about a Life Insurance Company
• Complaining about a Life Insurance Broker
• Complaining about misleading advertising