Who should I contact should I wish to report a problem with an Insurance Company?

The general insurance industry is now regulated by the Financial Services Authority (FSA).

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Your insurance company will have a standard complaints procedure as laid down by the FSA which you must follow. You will find details of the complaints procedure within the insurance company's Terms and Conditions. Alternatively, phone their help desk and they'll tell you how to proceed.

Before you make a formal complaint you must first follow the insurance company's complaints procedure. You will need to write to your insurance provider clearly explaining the complaint. You should also provide timings of each attempted contact, to help them understand what has happened to you regarding either service or possible mis-selling. Try and remember exactly what was said to you when and by whom.