Who should I contact should I wish to report a problem with an Insurance Company?

The general insurance industry is now regulated by the Financial Services Authority (FSA).

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What if I have a high performance car?: High performance cars tend to be very expensive, but its not just the buying of the car. It's also the cost of maintaining, repairing it, and particularly the cost of insuring that you need to fully consider. High performance Car Insurance can cost anywhere up to about £10,000 a year, so shopping around can save you a small fortune.
What to do if you have an accident: In many circumstances you will not be able to prevent an accident, especially if the accident is not your fault. If you are involved in an accident, there are several steps you need to undertake.
How do I claim if the accident involves a third party?: In insurance terminology, a third party is defined as anyone else involved in an accident who is not the policy holder. Under UK law you are required at all times to have a minimum of act only third party insurance, but in reality most insurers only offer full third party insurance. This insurance will ONLY protect any damage done to third parties involved in an accident, not to your own vehicle. There is also the question of personal compensation, usually this is also covered by a third party policy, if in doubt check your policy documents.
What are the road tax rates by specific type of vehicle?: The collection and administration of road tax is done by the DVLA (Driver and Vehicle Licensing Agency). The DVLA is responsible for all regions of the UK. Their aim is to facilitate safe and responsible driving throughout the UK. In addition to road tax they are also responsible for keeping a registry of all vehicles and qualified drivers.
How your premium is calculated: The main factors influencing the cost of your insurance policy are:

Your insurance company will have a standard complaints procedure as laid down by the FSA which you must follow. You will find details of the complaints procedure within the insurance company's Terms and Conditions. Alternatively, phone their help desk and they'll tell you how to proceed.

Before you make a formal complaint you must first follow the insurance company's complaints procedure. You will need to write to your insurance provider clearly explaining the complaint. You should also provide timings of each attempted contact, to help them understand what has happened to you regarding either service or possible mis-selling. Try and remember exactly what was said to you when and by whom.