Who should I contact should I wish to report a problem with an Insurance Company?

The general insurance industry is now regulated by the Financial Services Authority (FSA).

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What if I own a classic car?: Classic cars are used for many different purposes, whether it be driving to and from work, attending trade shows or even for rallies. Classic cars often require a more tailored car insurance package which allows you to fit the policy around the cars use. This may be in the form of limited mileage or even specialist track day insurance.
What types of Motor Insurance Policy are available?: Since 1930 it has been a legal requirement for all drivers of motor vehicles to be covered by insurance for a minimum of third party claims, that means you have to be insured against accidents that are caused by you and have damaged a ‘third party’s’ vehicle.
What is Third party only Insurance?: If you want yourself to be personally covered against accident or your vehicle to be covered you should consider a more comprehensive form of car insurance.
Why do some Motor insurance specialise in High Performance Motor Insurance?: When you are thinking of buying a high performance car, what you may not have thought about is how much your insurance premiums would be when you come to insure the vehicle.
Who should I contact should I wish to report a problem with an Insurance Company?: The general insurance industry is now regulated by the Financial Services Authority (FSA).

Your insurance company will have a standard complaints procedure as laid down by the FSA which you must follow. You will find details of the complaints procedure within the insurance company's Terms and Conditions. Alternatively, phone their help desk and they'll tell you how to proceed.

Before you make a formal complaint you must first follow the insurance company's complaints procedure. You will need to write to your insurance provider clearly explaining the complaint. You should also provide timings of each attempted contact, to help them understand what has happened to you regarding either service or possible mis-selling. Try and remember exactly what was said to you when and by whom.