Who should I contact should I wish to report a problem with an Insurance Company?

The general insurance industry is now regulated by the Financial Services Authority (FSA).

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How do I claim if the accident involves a third party?: In insurance terminology, a third party is defined as anyone else involved in an accident who is not the policy holder. Under UK law you are required at all times to have a minimum of act only third party insurance, but in reality most insurers only offer full third party insurance. This insurance will ONLY protect any damage done to third parties involved in an accident, not to your own vehicle. There is also the question of personal compensation, usually this is also covered by a third party policy, if in doubt check your policy documents.
Am I insured to drive someone else's car?: Many motor insurance providers will allow their comprehensive policy holders to drive any other vehicle, as long as it is already insured by another driver. This means that you can drive your friend's car BUT it is likely that you will only be insured to third party level.
As a result of the accident, my car has been damaged - can I go ahead and get it repaired?: If you have taken out comprehensive car insurance cover and wish to claim under the policy, a specific claims procedure will be given to you when you contact the Claims Line to notify them of the accident. You should not repair your vehicle without the approval of your insurer.
How to provide evidence of my No Claim Discount?: Accepted proof of the No Claim Discount would be as follows:
Excess: What is an excess? An excess is the amount you have to pay if you make a claim on a car insurance policy.

Your insurance company will have a standard complaints procedure as laid down by the FSA which you must follow. You will find details of the complaints procedure within the insurance company's Terms and Conditions. Alternatively, phone their help desk and they'll tell you how to proceed.

Before you make a formal complaint you must first follow the insurance company's complaints procedure. You will need to write to your insurance provider clearly explaining the complaint. You should also provide timings of each attempted contact, to help them understand what has happened to you regarding either service or possible mis-selling. Try and remember exactly what was said to you when and by whom.