The Financial Conduct Authority (FCA): What it is and what it will do

Filed under: General, Finance, Comments on the news — theo at 4:52 pm on Saturday, January 14, 2024

The Financial Conduct Authority (FCA) is one of the successor agencies to the Financial Services Authority (FSA) and is currently expected to be established by end-2012.

The FCA’s focus will be to regulate both wholesale and retail financial firms providing services to consumers and to maintain the integrity of the U.K.’s financial markets.

The authority will have the power to ban unacceptable financial products and enforce the withdrawal of misleading promotions, among other regulatory powers.

Much like FSA, the FCA promises to protect consumers by promoting transparency and healthy competition in the financial sector while helping consumers make the right choices; but will it be able to succeed where the FSA arguably failed?

The official “Approach to Regulation” document on the Financial Conduct Authority’s objectives and powers (.pdf, 508 kb) sets out how the authority will approach the delivery of its objectives. However, MPs and experts alike are worried that the FCA will be “more of the same”.

Back in August of 2011, a parliamentary committee announced an inquiry into the accountability of the FCA to be published by the Autumn of 2011 and earlier this week (albeit admittedly a bit late) the Treasury Select Committee published a full-blown report into Financial Conduct Authority. This in-depth report contains a number of recommendations for the Government’s consideration ahead of the drafting and publication of the Financial Services Bill early in 2012.

Among the Treasury Committee’s most significant recommendations are that the FCA is properly accountable to Parliament and that tools are available to enable the required level of explanation from the regulator.

Commenting on the publication of the report, the Chair of the Treasury Committee, Andrew Tyrie MP, said:

“We need a fresh approach to regulation.

The plain fact is that the FSA did not succeed in protecting consumers from spectacular regulatory failures. The mis-selling of PPI and endowment mortgages are just two examples. The FSA is not only expensive, for which the consumer always pays, but many have told us that it has also become bureaucratic and dominated by a box-ticking culture.

The creation of the FCA is an opportunity to create something much better.

If we are not careful, the FCA will become the poor relation among the new institutions. But it is the one that will matter most to millions of consumers.”

Even though there are legitimate concerns, especially given the FSA’s recent mistakes, some experts hope that with careful planning and the Treasury Select Committee’s input the FCA will hopefully turn out to be less expensive and more efficient than the FSA in safeguarding the consumers’ interests.

Virgin Money launches first savings accounts

Filed under: Credit Cards, Finance, Comments on the news — theo at 2:01 pm on Sunday, January 8, 2024

Virgin money has announced their first two savings accounts since Virgin Money officially acquired Northern Rock plc on 1 January 2012.

The two new accounts, Virgin Easy Access Saver and Virgin Easy Access Cash ISA offer a competitive annual interest rate of 2.85% that remains the same regardless of how the account is opened. This means that customers will enjoy the same benefits whether they open their account online, via phone, post or through one of Northern Rock’s 75 branches. Both accounts require no notice to access funds and customers are required a minimum deposit of £1 up to a maximum of £100.000.

Arguably the most notable feature in both savings accounts is that they are not reliant on introductory bonuses that might confuse buyers. Simply put, the interest rate announced is not inflated for the first year and customers will not be faced with lower rates after that year has passed.

With that move Virgin Money shows that they want to promote long-term financial relationships with their customers as customers will not be baited with inflated introductory rates in the first place and will not be forced to search for other savings accounts after any introductory rates have expired.

Chief executive officer at Virgin Money Jayne-Anne Gadhia said: “These new savings products are designed to be simple, fair and transparent. They have an attractive headline rate, without a bonus, offering good value for customers”.

She continued: “There are no differences in rate whether the customer chooses an ISA or a standard savings account. What’s more, customers can choose to operate their account online, through a branch or over the telephone and still benefit from the same great rate.”

Meanwhile, the two new savings accounts have received positive reviews from financial experts and pressrooms alike.

The financial comparison website Moneyfacts.co.uk praised the two new accounts, awarding them with four out of possible five stars and placing them “comfortably within the top ten of similar products.”

Both accounts Virgin Easy Access Saver and Virgin Easy Access Cash ISA will be available from this Thursday in Northern Rock branches across the country.

Property market forecasts for 2012

Filed under: Mortgages, Finance, Comments on the news — theo at 2:31 pm on Monday, January 2, 2024

Despite the adverse economic climate, positive factors such as the low interest rates offered in the market as well as the promise of safer mortgage lending rules from FSA contributed to house prices rising by a modest 1% in 2011, according to Nationwide, with London prices surpassing the 5% mark.

In reality, the 1% increase in house prices is overshadowed by annual inflation and this is expected to remain true for 2012.

But what will happen to property prices in 2012?

The uncertain economic situation in the EU means that house price changes will be difficult to predict and many property market experts and forecasters have different opinions on how 2012 will play out.

Both Halifax and Nationwide predict a mostly stagnant market with stability in house prices.

Halifax’s housing economist, Martin Ellis, commented: “Overall, we expect continuing broad stability in house prices nationally during 2012. Prices are again likely to end the year at levels close to where they began with the market continuing to lack any real direction.”

Nationwide’s chief economist Robert Gardner commented: “2012 isn’t shaping up to be much better than 2011, for the UK economy or the housing market.”

Other predictions have been less optimistic for the coming year with several property market experts forecasting a moderate decline in house prices.

IHS Global Insight, Capital Economics as well as estate agent Knight Frank all predict no less than a 5% dip in house prices during 2012.

IHS Global Insight economist Howard Archer commented: “House prices will fall by around 5% overall from current levels by mid-2012 as weak economic fundamentals outweigh extended low interest rates.”

While Knight Frank said: “Our view is that conditions in the UK mainstream market over the next few years will resemble our “slow correction” scenario, under which the market will experience an extended period of low transaction numbers and price falls in real terms.”

Moreover, a few experts predict dramatic declines in house prices, with some experts forecasting declines of 10% or more.

Jonathan Davis of Jonathan Davis Wealth Management has made the grimmest prediction for the UK house market in 2012: “Fall of 7 to 12%. This year will be down a couple or a few per cent but, in real terms, it will be down around 8%. Not insignificant at all.”

However, a few house market forecasters are predicting a rise in property prices for 2012. Rightmove’s experts predict their house price index to turn a 2% increase over the next year.

Millions of Britons take on Christmas Debt

Filed under: Loans, Finance, Debt, Comments on the news — theo at 12:42 pm on Tuesday, December 13, 2023

This year’s Christmas period will see almost one in three Britons slip into some form of debt to fund their holiday spending, according to an online survey on Christmas spending by YouGov. (pdf, 815 KB)

The online survey was conducted on behalf of Halifax and yielded some very interesting, if not alarming, results. According to the survey, the average person in the UK plans to spend nearly £38 on gifts for each loved one, with women planning to buy gifts for 10 people whereas men will give gifts to seven people on average.

Despite the financial crisis it seems that only 31% of the people surveyed have cut back on Christmas spending compared to previous years while 32% have increased their spending, with many of them going into debt to fuel their holiday purchases.

YouGov’s latest survey also found that more than 52% of the consumers do not save any money for their Christmas spending, while only 14% of the people surveyed said that they save money throughout the year to fund their Christmas spending.

Arguably the most alarming fact is that 31%, almost one in three, will go into debt to fund their Christmas spending, with 10% using their credit card to buy presents and planning to pay the money back later.

This year in particular more people than ever consider taking out a payday loan and 20% of all UK adults who plan to buy Christmas presents believe they will need to directly borrow money to pay for some of their purchases.

Rob Wood, Head of Halifax Savings, commented on the survey’s results: “It seems Christmas spending has not slowed down as we head into the holiday period and only a small number of people have felt the need to save throughout the year to cover the costs. It is encouraging, however, that most consumers will have the money [upfront] to cover the costs of Christmas presents. Christmas can be a tough time financially for families and advanced planning and saving is the best way to ensure there is enough money to go around for all the extra costs.”

Loan expert Tim Moss at MoneySupermarket.com also commented: “This year has been incredibly tough for consumers with the rising cost of living really hitting the nation’s wallets hard. It comes as no shock that such a high number of people will be tipped into debt this festive season, particularly as Christmas is a time when people generally increase their spending. With many people also being paid early in December, January payday may seem a long way off, so planning ahead is vital to avoid carrying over the debt burden into next year.”

Addressing the less financially secure people, Tim Moss added: “For the large number of people who are unable to save, there are a number of ways they can reduce the Christmas spending hangover by the New Year, and it is essential to use the right product to meet their needs. For example, a credit card offering zero per cent interest on purchases might be the sensible option if they are able to pay off the balance in full within the zero per cent period. Dipping into the unauthorised overdraft may prove costly for those unable to pay this off, particularly as the charges for dipping in the red may not hit until January.”

Payday loans: a quick solution or a troubling trend?

Filed under: Loans, Finance, Debt — theo at 5:02 pm on Wednesday, December 7, 2023

Payday loans are small, unsecured loans with sky-high interest rates, aimed at people who struggle to make ends meet each month until their payday.

Payday loans usually range from £300 to £1000 and since they are supposed to be short-term their interest rates can soar up to 30% or more for some providers. This translates into sky-high annual percentage rates (APR) of 3,000%, 4,000% or more!

3.5 million Britons are considering taking out a payday loan within the next six months, according to a recent research by insolvency trade body R3.

R3, also known as the Association of Business Recovery Professionals, “promotes best practice for professionals working with financially troubled individuals and businesses”. R3’s insolvency practitioners have been raising concern about payday loans and a new kind of “zombie” debtors who only pay the interest charges on their debt and not the debt itself.

R3 president Frances Coulson commented on the issue of payday loans voicing his concerns:
“Payday loans are not the best way to resolve debt struggles. We know that many who take them out find them to be a negative experience, often escalating financial troubles.”

“We hear talk of ‘zombie’ businesses, but seeing individuals run their finances in the same way is troubling. ‘Hanging on’ each month simply cannot be maintained forever. This group will have very few options should interest rates rise or their circumstances change.”

“Having a financial buffer is crucial to weathering periods of difficulty. If struggling to payday becomes a regular occurrence, seeking financial advice should be a priority over short term high interest credit. ”

Of the 2,000 people interviewed by R3, 45% struggle to make their money last until their payday while 60% of those who had taken a payday loan have already regretted the decision. Moreover, 48% claim the payday loan had negative impact on their financial situation and only 13% believe their payday loan impacted positively on their finances.

Northern Rock plc sold to Virgin Money

Filed under: Loans, Mortgages, Credit Cards, Finance, Comments on the news — theo at 7:10 pm on Saturday, November 19, 2023

Forbes analysts explain that the mortgage crisis of 2007 had forced Northern Rock to turn to the Bank of England for liquidity support to meet short term debt obligations and unable to an acceptable offer from the private sector, Northern Rock was eventually nationalized on February 17, 2008.

Now, the British Government is selling Northern Rock plc to Sir Richard Branson’s Virgin Money for £747m. Completion of the transaction is expected on 1 January 2012.

The official announcement states that “The sale is in the best interests of the taxpayer, secures the long-term future of the company and will increase competition in the banking sector. This is part of the Government’s wider strategy for the banking sector with safer ring-fenced banks and more competition for customers.”

As part of the sales agreement Virgin Money has committed to:
• No further compulsory redundancies, beyond those already announced, for at least three years from the completion of the transaction.
• Retaining and expanding the total number of branches currently operated by Northern Rock.
• Extending support for the Northern Rock charitable foundation for a further year.
• Making Newcastle the operational headquarters for the combined business.

According to the press release from Virgin Money the transaction will create a significant new competitor in UK retail banking and, in doing so, it will help increase diversity in the retail banking sector as Virgin Money seeks to innovate and expand into new market segments.

Virgin Money stated that the transaction has the potential to eventually raise more than £1bn for the taxpayer in the long term along with numerous other benefits including the return of public sector stakes in banks to the private sector.

Sir Richard Branson, Founder of the Virgin Group said: “Banking in the UK needs some fresh ideas and an injection of new competition. I’m delighted we will get the chance to work with the loyal staff of Northern Rock to create a new force in the market. Virgin has a history of entering new sectors to improve service and provide value for customers. We plan to do the same in banking”.

While many analysts have commented positively on these developments others are skeptical and some have warned that Virgin Money products must become more competitive in order to revitalize the stagnant banking market.

Adrian Coles, director general of the Building Societies Association, said that Northern Rock’s sale was a “bittersweet moment” with both positive and negative effects on the market.

New steering group for “Simple” financial products formed by HM Treasury

Filed under: Insurance, Finance, Comments on the news, Payment Protection Insurance — theo at 6:22 pm on Sunday, November 13, 2023

According to FSA (the Financial Services Authority), 52% of people find it too complicated to compare financial products and another 46% are unsure whether they are getting a good deal on a financial product or not.

In an effort to help consumers choose between financial products Her Majesty’s Treasury has created a new steering group focused on promotion and development of “simple” financial products such as simple savings and protection insurance products to be brought to the market.

The steering group will bring together government representatives and specialists from trade, industry and consumer organizations. Together they will consider how “simple” products should be developed and forwarded to the market, starting with simple savings and protection products as well as simple investment products.

Former chief risk officer at Lloyds Banking Group, Carol Sergeant, has been appointed to chair the group which will submit its final report to Mark Hoban, Financial Secretary to the Treasury, in July 2012.

Ms Sergeant commented on the formation of the steering group: “Simple, easy to understand products need to be a viable commercial proposition for the industry, while offering consumers a straightforward benchmark that gives them the confidence to make good decisions in an often bewilderingly complicated market place.”

She pointed out that the success of this project “will require the involvement of consumer groups, financial regulators and the Money Advice Service, as well as the savings, investment and protection industries.”

Financial Secretary to HM Treasury Mark Hoban said: “Simple financial products have the potential to help many consumers make decisions that will help them save for the first time and plan for a secure financial future for them and their families. I am delighted that Carol Sergeant has agreed to chair a steering group to develop the thinking on simple products further and to work with industry and consumer groups to bring them to fruition.”

House Prices Expected to Fall as Central London Prices could Continue to Climb in 2012

Filed under: General, Mortgages, Finance, Comments on the news — theo at 6:01 pm on Tuesday, November 1, 2023

Average house prices across the UK have been steadily declining throughout the year and according to a survey by Halifax consumers expect house prices to drop even more in the foreseeable future.

According to the survey, thirty percent of the people surveyed predicted a further decline in prices over the next twelve months while a quarter said that prices will not change in the coming year. All the while a house price expectations index by Halifax fell to -2 from this year’s highest value of +9 in April.

Halifax economist Martin Ellis commented: “It is unsurprising that confidence in the housing market has been shaken a little over the last few months given the increasing uncertainty about the current economic environment, together with pressure on householders’ finances,” and he added: “We expect little change in both prices and activity over the next few months.”

Forecasts on house prices by analysts have also been pessimistic, predicting house prices to drop by as much as 5% in 2012. The generally weakened economy combined with substantial fears that the economy could start shrinking again point to further decline in house prices over the next twelve months.

However, as residential property prices across the UK continue to fall, prime central London prices continue their steady climb. According to the Land Registry house prices in London have increased by 2.7% since September 2010 and are now at an all-time high.

Many observers question the stability of those inflated figures, especially at the top end of the market, while others argue that these figures reflect a growing tendency for buyers, both local and overseas, to purchase central London property as a long-term investment.

Quantitative easing will not guarantee rise in bank lending as economy could start shrinking again

Filed under: General, Loans, Finance, Comments on the news — theo at 5:11 pm on Wednesday, October 26, 2023

Earlier this month, the Bank of England’s Monetary Policy Committee voted to give the economy an additional cash injection of 75 billion pounds.

This was the second round of quantitative easing (QE) as the bank had already injected 200 billion pounds back in 2009 in an effort to increase commercial bank lending.

While answering questions on the current status of economy to a parliamentary committee, Bank of England governor Mervyn King commented on the decision to increase QE and the impact that might have on bank lending:

“I can’t guarantee that it means that bank lending will rise, but what I do believe is that it won’t fall as far as it might otherwise have done and it may start to rise now we’ll see. But I think the action will make a difference to the amount of lending, but it certainly doesn’t guarantee that lending to the real economy is positive.”

Mr. King acknowledged that Britain’s economy has been problematic and mostly stagnant for the past year and warned that it could start deteriorating again as he commented on inflation and the causes of the “very large squeeze on household income”:

“Now that’s not the result of inflation being high, inflation is the symptom. The causes of that squeeze on living standards are real causes, they are a change in real prices of energy, and utility prices of gas, electricity at home, they are the consequences of higher Value Added Tax, higher food prices, and consequence of a fall in the real exchange rate which was necessary to enable us to be able to rebalance our economy in a way that was… after quite a long period, and of relatively overvalued exchange rate.'’

Finally, when asked why the Bank of England did not increase the QE plan earlier, possibly stimulating commercial bank
lending, the governor replied that the deterioration of the Eurozone and world economy could not have been predicted earlier.

“I don’t think the scale and the immediacy of how the problem deteriorated in the euro area was obvious at the beginning of the summer”, he replied.

Mortgage approval numbers rise while future lending might be constrained

Filed under: Loans, Mortgages, Finance — theo at 9:08 am on Thursday, October 20, 2023

The bank of England approved 52,410 new mortgage loans in August, marking the highest number of mortgage approvals since December 2009.

The director-general of the Building Societies Association, Adrian Coles commented: “Approval figures continue to look promising as consumers take advantage of the competitive mortgage rates.” But he also forewarned: “However, the outlook for the economy has deteriorated over the past month as has consumer confidence, which could well spill into the housing market, causing further weakness”

The number of new mortgages approved for home buyers in August was nearly 3,000 more than in July and over than 5,000 more than the previous six-month average.

Meanwhile, the Nationwide reports that: “UK house prices changed little in September” rising by 0.1% in the month but still being 0.3% lower than one year ago.

As new mortgage approvals are expected to continue in the coming months experts believe that sales funded by mortgage loans will see an increase during autumn and this could be reflected in the coming updates to the House Price Indexes across the country.

However, according to the Bank of England’s latest credit conditions curvey (2001/Q3) a lending squeeze to households and small businesses might be imminent due to the eurozone crisis.

According to the Bank’s Q3 survey, lenders “pointed to adverse wholesale funding conditions as a key factor which might constrain future lending.” And recent discussions with some of the major lenders suggested that “although these factors had not yet led to reduced credit availability, a period of sustained tight funding conditions could act to constrain their ability to extend loans going forward.”

Between the rising number of mortgage approvals and the adverse wholesale funding conditions reported by the Bank of England there might be a relatively small window of opportunity before 2012 for households and small businesses to take advantage of an optimal mortgage loan.

House prices continue to fall

Filed under: Finance, Comments on the news — theo at 6:12 pm on Friday, October 14, 2023

A recent survey in England and Wales showed a continued decline in house prices in September as well as a nation-wide decline in the number of sales for the first time in almost a year.

House prices have been falling for 16 consecutive months and fell by 0.3% in September following a difficult August. The average British home lost £594 in value in September alone according to the latest LSL Property Services/Acadametrics House Price Index.

The Royal Institution of Chartered Surveyors (RICS) outlined a stationary housing market saying that homeowners are reluctant to sell and are pulling their home sales because of the current economic outlook might force them to drop their prices.

The seasonally adjusted house price balance calculated by RICS remained at -23 in September, one point higher than the figure expected by analysts but still indicative of a weak housing market.

The latest RICS UK Housing Market survey (11 October 2023) showed the balance for newly agreed sales falling to -4 from +2 in August and new vendor instructions also declining to -5 from -1 while new buyer enquiries rose to +3 from -2.

Members of RICS said that house prices are expected to continue their decline in the coming months while mortgage rates will remain relatively low.

Tom McClelland of RICS said houses were selling “at prices not seen for seven or eight years” and that “sellers who understand and accept where the market is are being successful and are finding buyers.”

RICS spokesman Michael Newey commented on the situation:

“Generally speaking, while it is hard to see what will give the market a lift in the near term, the announcement of a further raft of quantitative easing from the Bank of England will help to at least keep mortgage rates down. This, if nothing else, should ease the pressure on existing homeowners and limit the risk of a material pick-up in repossessions”.

Banks reduce overdraft fees

Filed under: Loans, Finance — Administrator at 2:31 pm on Friday, December 11, 2023

Millions of people in overdraft will see their overdraft charges cut. The Halifax, with more than 5 million customers with current accounts, ha instead introduced a daily penalty of £5 if you go into the red. The bank previously charged £35 for a refused payment due to insufficient funds, £35 for authorised transactions whilst in the red, and £28 for using an unauthorised overdraft.

This all amounts to a month is £155 rather than £238 A DAY under Halifax’s previous charging arrangements.

The NatWest has announced that it was cutting the charges for a bounced cheque from £38 to just £5.

This all seems to have resulted from pressure from the Financial Services Authority although letters we have seen from banks imply that it is simply as a result of a “long-term review”.

No matter what the truth, it is a fact that banks need to be more transparent in their charging and customers need to be given a fairer deal.

An inaccurate credit report can cause misery

Filed under: Loans, Mortgages, Credit Cards, Finance — Administrator at 9:59 am on Wednesday, November 25, 2023

Some borrowers are finding it impossible to gain access to the best mortgage deals, loans and credit cards despite having paid all their bills on time. Why? Because the credit reference agencies have made errors on the credit file they hold on that person.

Nobody gets everything right one hundred per cent of the time and this applies to the credit agencies as well. They make mistakes – but you pay dear for their mistakes!

Confusing you with someone else, recording other peoples’ credit problems on your file and general inaccuracies can wreck your credit rating and cause you untold headaches.

Our advice is check your files held by the three main credit reference agencies – Equifax, Experian and Callcredit. You are entitled to receive a copy of your file for an administration fee of £2 - and go through it with a fine tooth comb. If anything is wrongly recorded, the agencies have procedures you can follow to have your file corrected. The problem is that it all takes time and is a pain in the neck!

But until your record is corrected credit will either cost you more or even be refused. So once you have your record spot on, it’s a good idea to make the same check every year.

The Financial Services Authority proposes tougher controls on mortgage lenders

Filed under: Loans, Mortgages, Finance — Administrator at 12:34 pm on Monday, November 23, 2023

The FSA wants to reform the way mortgage lenders agree new mortgages. It’s proposals include a ban on self-certification mortgages and more detailed verification of the borrowers income.

The FSA’s 7 points are as follows:
1. A ban on self-certification mortgages which some have labelled “liar loans”.
2. Borrowers to provide far more detils about their income.
3. Abolish fast-track applications where mortgages are approved without detailed checks.
4. More stringent affordability checks to ensure borrowers can cope if interest rates rise.
5. Buy-to-let mortgages to be regulated.
6. All second charged loans to be regulated
7. All non-bank mortgage lenders to be subject to new and more rigorous, capital requirements.

Jon Pain, the FSA’s Managing Director is reported as saying, “We have to, learn from the lessons of the past. Affordability tests are important as we want to be sure that a borrowers net income is enough to cover the prepayments.”

Judges to rule on bank charges next Wednesday.

Filed under: Loans, Finance, Credit Crunch — Administrator at 10:29 am on Friday, November 20, 2023

Next Wednesday, judges at the Supreme Court will rule on the legal battle about unfair bank charges.

This is the case between the Office of Fair Trading and the main high street banks and will decide whether the OFT can assess the fairness of overdraft charges – which have been as much as £39 a time for exceeding your account limit. The Court of Appeal has already ruled that charges can be assessed but the banks appealed to the Supreme Court which is the highest court in the land.

It is estimated that 1.1 million people have £1.7 billion worth of charges awaiting this decision because a freeze was placed on complaints back in July 2007 when the banks appealed against the Court of Appeal’s decision in favour of the OFT.

Banking experts believe that the banks could face a £20 billion payout if they were forced to repay all the charges under dispute.

A third of University students without loans

Filed under: Loans, Finance — Administrator at 10:28 am on Wednesday, October 14, 2023

A third of fresher students at University are still waiting fort their student loans and grants to help pay their rent and food after the student loans system collapsed in administrative meltdown.

Students are reporting that the Student Loans Company has lost forms and seems unable to answer queries – and even answer the phone! This has meant that the Universities have had to step in and financially assist in the worst cases.

Apparently, a document scanning system at the loans Company failed losing documentation and forcing staff to go back to manual processing. But in practice the debacle looks more complicated than that with as many as 175,000 students waiting for their money.

This is not the first year that the Student Loans Company has got into a mess. They know the likely workload well in advance, so why, oh why, can’t they organise themselves better?

Choosing student banking

Filed under: Loans, Finance — Administrator at 9:38 am on Thursday, October 8, 2023

Students choosing a student bank account don’t need to worry that they’ll be saddled with the same bank after graduating. After graduating, students can open an account with any of the banks that offer “graduate accounts” and simply transfer their debt from their student account.

What’s more on transfer, some banks offer an interest free period. Take the Halifax for example. They will offer an interest free overdraft for up to £3,000 for the first 12 months – beyond that period, the rate is currently 19.8%. If the prospect of 19.8% puts you off, consider the Co-operative bank. Their graduate account offers a £2,000 interest free overdraft for 12 months followed by interest at 9.9%.

If you want an interest free period of more than 12 months, consider Lloyds TSB and the Royal Bank of Scotland. They offer interest free facilities of £2,000 in the first year followed by £1,500 in year 2 and £1,000 in year 3.

Up to 95% of complaints upheld against banks

Filed under: Finance, Comments on the news — Administrator at 8:46 am on Thursday, September 17, 2023

The awful customer service provided by the banks has been exposed, yet again, by the Financial Ombudsman Service. Their recent report shows that the banks not only receive more complaints than other financial organisations, but they have become surprisingly awful at dealing with them.

Historically the Ombudsman has upheld at least 33% of consumer complaints – but now it’s risen to at least 66% and sometimes as high as 95%. This tells the banks something they really must listen to.

Mis-sold payment protection insurance which was sold alongside loans and credit cards, head the list of problem areas. However, this must come as no surprise to the banks who merrily continued mis-selling the insurance for years - and now the birds have come home to roost.

If the banks’ complaints departments had been doing their jobs properly, many of the complaints seen by the Ombudsman would never have surfaced in public. As it happens, the banks appear to have decided to tough the situation out and obstruct legitimate complaints, probably in the hope that most of the complainants would get tired and simply give up.

The truth is that if the banks dealt with complaints properly the Ombudsman would never have got involved and now the banks are on the rack. It is difficult to avoid drawing the conclusion that some service and complaints departments at the banks are following a policy of confusion, delaying tactics and simply obstructing off those who complain.

If this is the case, they deserve every bit of bad press they receive and the FSA must levy huge non- compliance fines on them.

Students in loan crisis

Filed under: Loans, Finance — Administrator at 10:59 am on Wednesday, September 16, 2023

Universities are have to arrange emergency funds for thousands of students whose loans have failed to arrive in time for the new academic year The Universities are stepping in to provide money for living costs and to delay payments for accommodation as the backlog in despatching loan grants continues. Without this action the students affected would be unable to afford food and rent.

A spokesperson from Universities UK said that all universities had put arrangements in place to support students who faced financial difficulties which were not of their making.

It is the Student Loans Company that seems to have messed things up yet again. How many years does this cock up need to be repeated before the Student Loans Company learns the message that there is a huge influx of work in September each year?

But the Loans Company blames students for delaying their applications and say that if they got them in on time, this problem would not exist. However, they are finding it difficult to explain why students are having great difficulty getting their phone calls answered. “We’re sorry if some of our customers are having difficulties getting through”, they said.

This years, 1 million students have applied for loans and about 830,000 grants have been paid out leaving 170,000 high and dry!

Home Information Packs used to push up taxes

Filed under: General, Mortgages, Finance — Administrator at 9:46 am on Tuesday, September 15, 2023

Estate agents and others in the property market have consistently criticised Home Information Packs (HIPS) as an irrelevant add-on to the home selling process. But does a hidden agenda explain the Government’s lack of hearing?

Rumours abound that HIPS certificates are to be pressed into service to raise more cash for the government. Since October last year, anyone renting or selling a property has had to have a HIP certificate and an energy rating certificate. Some are predicting that the autumn budget will see the stamp duty on the sale of houses rescheduled to take into account the property’s energy rating. And we all know what “re-scheduled” means – it’s a rise!

And this could open the flood gates! If the government can use HIPS to increase stamp duty they could also use it for increasing property valuations for council tax purposes. Now wouldn’t that get the mini mandarins at the town halls salivating!

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