Hot Topics

Are there different levels of cover for pet insurance?
Levels of cover for pet insurance are usually put into three sections:
Why do my pet insurance premiums go up each year?
Insurance companies consider a number of factors when rating pet insurance premiums in order to provide an accurate premium according to individual circumstances and risk.
What can I do if I'm not happy with my pet insurance policy?
It is always best to make sure that you are happy with the cover offered by your pet insurance company before taking the policy out. Once you have taken out cover you have 14 days to decide whether the policy meets your requirements – and you should read your policy details quickly when you first receive them to make sure the policy is right for you.
Can I insure my horse for more than the Market Value?
You can't normally insure your horse for more than its market value.
Do I need to get the insurance company's agreement before my horse is destroyed?
There are some very strict guidelines that all vets have been issued by their governing body, the British Equine Veterinary Association and a statement issued by BEVA in July 1996, with regard to the destruction of horses.

How do I make a claim with pet travel insurance?

You will need to send a claim form completed by you and your vet together with the invoice for your travel booking, as issued by the travel agent, tour operator or other holiday sales organisation. You will also need to attach any receipts or documents that are relevant to your claim type, in support of your claim application.

If you are returning to the UK in an emergency, you must also attach receipts for your extra travel or accommodation costs, or the receipt for expenses to either get your pet home or dispose of its body. If you are making a claim for a refund of quarantine expenses, you must also attach a police or operator's report.