FAQ Home | General Questions | Critical Illness Insurance | Life Insurance | Home and Contents
Mortgage Payment Protection | Mortgage Life Insurance | Short Term Income Protection Insurance
Mortgages | Car Insurance | loans | Private Medical Insurance | Travel Insurance
What is the Finance & Leasing Association?
The Finance & Leasing Association (FLA) is the major UK representative body for the UK finance and leasing industry. They set out standards of good practice for the finance and leasing industry and assure all who obtain finance from full members of their organisation that they are doing business with reputable organisations.
Hot Topics
- Are there any extras to pay?
- Definitely not! There are no hidden extras when you buy life insurance through ClickLife our Life Insurance Partner.
- Is a medical absolutely necessary?
- No. Most people do not require a medical. Normally an insurer will only ask for a medical if you have existing health issues that cannot be resolved by a report from your GP or if you have applied for an especially high sum of insurance.
- What causes delays and can delays be reduced?
- The most common cause of delay is enquiries about your health.
- Can A Claim Be Made If The Policy Is Lost?
- Yes. Simply contact the Insurance Company and they’ll send a “Lost Policy Claim Form”.
- Information about The Financial Services Authority
- Who is the Financial Services Authority? (FSA)
- Act fairly, reasonably and responsibly in all their dealings with you;
- Ensure that all services and products comply with this Code, relevant laws and regulations;
- Not discriminate between consumers on grounds of race, gender, disability, ethnic origin or sexual preference;
- Assist you when you are seeking information and/or guidance;
- Act with integrity and try to ensure that credit brokers, and all other suppliers of goods and services with whom we do business, do likewise;
- Respect confidential information provided by you;
- Correct errors and handle complaints speedily;
- Consider cases of financial difficulty sympathetically and positively;
- Follow any Guidance Notes issued by the Association, where relevant;
- Provide adequate training for our staff to ensure that the procedures they follow reflect the commitments set out in this Code;
- Make copies of their Code freely and readily available to consumers.