What should you do if you want to complain about your travel insurance?

Firstly, write to your insurance company and if you are still not satisfied contact the financial ombudsman.

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For Multi Trip Travel Insurance

Hot Topics

What’s the difference between standard and business travel insurance?: Business trips and pleasure trips involve different risks and the respective travel insurance policies reflect this distinction.
Would you be better off getting annual travel insurance?: If you do a lot of travelling and envisage taking several trips in the next 12 months, it’s well worth considering annual travel insurance.
What is Form E111 and do you really need it?: Yes, if you are travelling within the European Economic Area, you should get the Form E111, which entitles most UK residents to free, or reduced- cost emergency medical treatment. However, you will still need appropriate travel insurance for complete peace of mind.
How much discount can you get on group travel insurance?: Different companies offer different discounts for group travel insurance, but getting one policy for all usually works out much cheaper than individual cover!
Is there such a thing as golf travel insurance?: Yes, you can get specialist golf travel insurance which is good news for enthusiasts who will know only too well the difficulty of finding suitable cover for golfing holidays.

If you have a genuine grievance about any aspect of your travel insurance policy, in the first instance you should write to the company which sold you the policy.

You will need to explain exactly what you are complaining about and how you want the insurance company to put the matter right.

If you can’t resolve the problem with the insurance company, your next course of action is to write to the Financial Ombudsman - a government funded arbitration service which is free to use.

It’s interesting to note that the Ombudsman believes travel insurance policies are extremely complicated and misleading, consequently consumer’s claims tend to be upheld.

What’s more, the insurance company has to abide by the Ombudsman’s ruling whilst consumers don’t. In which case, you would have to go court, which could prove extremely costly.