What should you do if you want to complain about your travel insurance?

Firstly, write to your insurance company and if you are still not satisfied contact the financial ombudsman.

For Single Trip Travel Insurance

For Multi Trip Travel Insurance

Hot Topics

What are the different types travel insurance and which should you choose?: Travel Insurance policies vary from one provider to another. Generally speaking, the higher the premium, the more comprehensive the cover. However, this isn’t always the case. So you should check the policy to ensure that you are getting the most appropriate type and level of cover.
Are there any reasons why I may be unable to claim?: All claims should be honoured by your Travel Insurance Company providing you have supplied correct information and acted responsibly with your personal belongings. If this is not the case, your policy will be void and you will be unable to claim!
Will you able to claim in the event of a terrorist attack?: Unfortunately, travel insurance companies rarely cover acts of terrorism.
Why is there a need for a special backpacker’s travel insurance?: More and more people are taking off around the world or studying abroad for long periods of time – this has created the need for a special type of insurance, which is commonly known as backpacker travel insurance.
Is it OK just to get single trip travel insurance?: Yes, if you only go abroad once or twice a year, single trip travel insurance is the most appropriate Cover for your needs and probably the best value too!

If you have a genuine grievance about any aspect of your travel insurance policy, in the first instance you should write to the company which sold you the policy.

You will need to explain exactly what you are complaining about and how you want the insurance company to put the matter right.

If you can’t resolve the problem with the insurance company, your next course of action is to write to the Financial Ombudsman - a government funded arbitration service which is free to use.

It’s interesting to note that the Ombudsman believes travel insurance policies are extremely complicated and misleading, consequently consumer’s claims tend to be upheld.

What’s more, the insurance company has to abide by the Ombudsman’s ruling whilst consumers don’t. In which case, you would have to go court, which could prove extremely costly.