How do you make a claim on your Travel Insurance Policy?

If you need to make a claim, contact the Insurance Company that issued your policy as quickly as possible. You’ll find full details explaining what to do in the booklet that came with your policy. Don’t forget to take the booklet and a note of your policy number with you!

For Single Trip Travel Insurance

For Multi Trip Travel Insurance

Hot Topics

What’s the difference between standard and business travel insurance?
Business trips and pleasure trips involve different risks and the respective travel insurance policies reflect this distinction.
Is it possible to get cheaper travel insurance for a couple?
Yes, if you and your partner are travelling together, you stand to save even more money with a joint travel insurance policy.
Does cheap travel insurance mean you’ll get less cover?
Not necessarily – but you can be sure when you buy your travel insurance through Endsleigh or Essential Travel you'll get a great deal !
What should you do if you want to complain about your travel insurance?
Firstly, write to your insurance company and if you are still not satisfied contact the financial ombudsman.
What insurance cover do you need to drive abroad?
If you are driving your own car or hiring a car whilst you are abroad you need to have appropriate car insurance in addition to travel insurance.
Whatever goes wrong from lost luggage to a medical emergency, please follow your travel insurers’ claims procedure – this will ensure that your claim is dealt with promptly and efficiently.

In the event of a medical emergency, you are unlikely to receive any treatment until you have paid for it! For this reason, it’s most important that your insurer has a 24-hour international claim line.

Unless it is a matter of life and death, do not agree to make any payment that you intend to claim back until you have contacted your Insurance Company.

Keep relevant documents, bills, receipts and tickets to validate your claim. In most instances, you will expected to send these with your claim form.

Important advice from Brokers Online.

Before claiming, we suggest that you bear in mind any excess that you may have to pay towards your claim.

For example, if you have an excess of £50 and your claim is for £100, you may decide it makes more sense to have claim- free record, which will keep your premiums low in the future.

If you have any further queries on how to claim, speak to your Insurance Company who will be pleased to help you.