How do you make a claim on your Travel Insurance Policy?

If you need to make a claim, contact the Insurance Company that issued your policy as quickly as possible. You’ll find full details explaining what to do in the booklet that came with your policy. Don’t forget to take the booklet and a note of your policy number with you!

For Single Trip Travel Insurance

For Multi Trip Travel Insurance

Hot Topics

Can you explain more about family travel insurance?
If you are going on a family holiday, you could get a better deal by taking out family travel insurance.
What is Form E111 and do you really need it?
Yes, if you are travelling within the European Economic Area, you should get the Form E111, which entitles most UK residents to free, or reduced- cost emergency medical treatment. However, you will still need appropriate travel insurance for complete peace of mind.
How much discount can you get on group travel insurance?
Different companies offer different discounts for group travel insurance, but getting one policy for all usually works out much cheaper than individual cover!
How much can you really save buying travel insurance online?
You could save up to 40% through Securance, our partners for Travel Insurance.
What does the term excess waiver mean?
When you get a quote for your travel insurance you may find that the policy is subject to an excess waiver. This means that you will be responsible for paying the first part of a claim.
Whatever goes wrong from lost luggage to a medical emergency, please follow your travel insurers’ claims procedure – this will ensure that your claim is dealt with promptly and efficiently.

In the event of a medical emergency, you are unlikely to receive any treatment until you have paid for it! For this reason, it’s most important that your insurer has a 24-hour international claim line.

Unless it is a matter of life and death, do not agree to make any payment that you intend to claim back until you have contacted your Insurance Company.

Keep relevant documents, bills, receipts and tickets to validate your claim. In most instances, you will expected to send these with your claim form.

Important advice from Brokers Online.

Before claiming, we suggest that you bear in mind any excess that you may have to pay towards your claim.

For example, if you have an excess of £50 and your claim is for £100, you may decide it makes more sense to have claim- free record, which will keep your premiums low in the future.

If you have any further queries on how to claim, speak to your Insurance Company who will be pleased to help you.