| |||
|
FAQ Home | General Questions | Critical Illness Insurance | Life Insurance | Home and Contents Hot Topics
What Do I Do If I Have a Complaint?Your insurance company will have a complaints procedure in place - a stipulation of the Financial Services Authority (FSA).If you have a problem with any part of your cover then the first course of action is to speak to your insurer or adviser. They will deal with your complaint. However if you are not satisfied with the way in which your complaint is dealt with, then there will be an independent dispute-resolution procedure. All insurance companies and insurance brokers who sell insurance are now regulated by the Financial Services Authority. You'll find full details of how to complain within their terms of business which you'll find on their website. They'll also send details of their complaints proceedure in the post if you decide to apply for insurance cover through them.
|
| -- Please Note -- |