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What is not covered by my pet insurance policy?: There are a number of situations in which your pet will not be covered by a pet insurance policy.
What are the excesses of my pet insurance policy and when do they apply?: The excess is the part of the claim you must pay and when you sign up to the pet insurance policy you will be made clearly aware of how much excess you will be expected to pay.
Are hereditary and/or congenital conditions covered by the pet insurance policy?: Hereditary and congenital conditions are covered under the policy providing that you were unaware of your pet's condition at the time you took out the policy
Am I covered for boarding fees?: Most standard pet insurance policies will cover you in this instance. If you are hospitalised and cannot be at home to look after your pet, you will be covered for the cost of boarding your pet at a licensed kennel. Alternatively your insurance company will contribute towards the cost of homecare with a friend if you are hospitalised for more than 4 days.
Are there any time limits on when I can make a claim for the death of my horse?: The general rule is that your insurance company will pay the market value of your horse if it dies or is humanely destroyed within 12 months of the date of first clinical signs of injury or illness.

What is the difference between Market Value, Sum Insured and Purchase Price?

Understanding this terminology will make it easier for you when insuring your horse and also when making a claim:

Market Value is the price that is currently paid for a horse of the same age, breed, bloodline, sex and ability.

Sum Insured is the amount that you agree with the insurer to insure your horse for. This will usually be the price you bought your horse for, but you can insure for less to save on premiums.

Purchase Price is what you actually paid for your horse.

If you need to make a claim for death, theft or loss of use, an insurer will always pay the lower amount of the sum insured or market value.