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Am I covered if my dog causes an accident?: This area of insurance is known as third party liability. If your dog causes damage or injury and you are legally liable – you will be covered by your pet insurance policy.
How long does it take to settle a pet insurance policy claim?: Some claims are more straightforward than others – but you can expect simple claims to be settled within 10 working days.
Am I covered for boarding fees?: Most standard pet insurance policies will cover you in this instance. If you are hospitalised and cannot be at home to look after your pet, you will be covered for the cost of boarding your pet at a licensed kennel. Alternatively your insurance company will contribute towards the cost of homecare with a friend if you are hospitalised for more than 4 days.
Am I covered for a holiday cancellation?: Holiday cancellation cover is provided within most standard pet insurance policies.
Why insure your horse?: After your home and car, a horse will probably be the most expensive purchase you'll ever make – that's why it makes good sense to protect your investment.

What if I lose my pet by theft or straying?

If you lose your pet by theft or straying, you will need to complete a claim form and send it to your insurance company along with the following original documents:

Purchase receipt
Pedigree certificate
Kennel Club / G.C.C.F. registration
Receipts to support advertising documents (if applicable)

If you have regained your pet, and paid a reward to someone to do so - then you can make a claim for a refund of the award. In this case you need to send a receipts, including the name, address and telephone number of the person you paid the reward to.

If you lose your pet by theft or straying while the pet is with you on holiday, you will need pet travel insurance to cover holiday extension costs to find your pet, and possible advertising and reward costs.