Hot Topics

Are there different levels of cover for pet insurance?
Levels of cover for pet insurance are usually put into three sections:
What does pet insurance cover?
Standard pet insurance policies provide cover for:
How do I make a claim with pet travel insurance?
You will need to send a claim form completed by you and your vet together with the invoice for your travel booking, as issued by the travel agent, tour operator or other holiday sales organisation. You will also need to attach any receipts or documents that are relevant to your claim type, in support of your claim application.
What cover do I need for my horse?
Before you buy your insurance, make sure you know exactly what areas you want cover on by listing your main areas of concern should you find yourself needing to make a claim.
What if my horse dies under anaesthesia?
Your horse dying under anaesthesia is not a general inclusion in a basic horse insurance policy.

How long does it take to settle a pet insurance policy claim?

Some claims are more straightforward than others - but you can expect simple claims to be settled within 10 working days.

When you call your insurance company to make a claim, a Claims Advisor will give you an indication of the timescales involved. Provided the claim is within the terms of the policy, and you can provide all the information they require, your claim should be settled extremely promptly

Some insurance companies will deal directly with your vet, so you don't even need to get involved in the claims process!

Third party liability claims are completely separate from other issues relating to vet bills etc. They often take a long time to settle - however the pet insurance company deals with the claim on your behalf, and at the worst you will only have to pay the excess fee, which is usually around £250.