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When can my pet insurance cover start?
Cover will usually start as soon as your application is received and accepted, however there many well be some exclusions.
Can I insure a pet of any age?
Most pets can be insured from 8 weeks of age right up to their 8th birthday – although if you have a select breed dog you must insure your pet by their 5th birthday. Once insured, cover will continue for your pet's lifetime as long as you renew your policy each year.
What do I do when my pet dies?
You are covered if your pet dies from accident or illness – although you are not covered if your pet dies from old age.
What if I lose my pet by theft or straying?
If you lose your pet by theft or straying, you will need to complete a claim form and send it to your insurance company along with the following original documents:
What cover do I need for my horse?
Before you buy your insurance, make sure you know exactly what areas you want cover on by listing your main areas of concern should you find yourself needing to make a claim.

How long does it take to settle a pet insurance policy claim?

Some claims are more straightforward than others - but you can expect simple claims to be settled within 10 working days.

When you call your insurance company to make a claim, a Claims Advisor will give you an indication of the timescales involved. Provided the claim is within the terms of the policy, and you can provide all the information they require, your claim should be settled extremely promptly

Some insurance companies will deal directly with your vet, so you don't even need to get involved in the claims process!

Third party liability claims are completely separate from other issues relating to vet bills etc. They often take a long time to settle - however the pet insurance company deals with the claim on your behalf, and at the worst you will only have to pay the excess fee, which is usually around £250.