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Are there different levels of cover for pet insurance?
Levels of cover for pet insurance are usually put into three sections:
What are the excesses of my pet insurance policy and when do they apply?
The excess is the part of the claim you must pay and when you sign up to the pet insurance policy you will be made clearly aware of how much excess you will be expected to pay.
What if my pet has a pre-existing medical condition?
As with a human medical insurance polices, pet insurance does not provide cover for any conditions or symptoms that your pet suffered from prior to taking out the policy and before cover is in place.
What cover do I need for my horse?
Before you buy your insurance, make sure you know exactly what areas you want cover on by listing your main areas of concern should you find yourself needing to make a claim.
Will the insurance company want to see the body?
Never dispose of the body until you know that the insurance company is happy to settle your claim.

How do I make a claim with pet travel insurance?

You will need to send a claim form completed by you and your vet together with the invoice for your travel booking, as issued by the travel agent, tour operator or other holiday sales organisation. You will also need to attach any receipts or documents that are relevant to your claim type, in support of your claim application.

If you are returning to the UK in an emergency, you must also attach receipts for your extra travel or accommodation costs, or the receipt for expenses to either get your pet home or dispose of its body. If you are making a claim for a refund of quarantine expenses, you must also attach a police or operator's report.