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Do I need a special pet insurance policy for a horse?
Horses require a different form of insurance which allows you to protect yourself against the unexpected consequences of owning a horse or pony.
How does Third Party Liability work?
Third party liability is only usually included in your pet insurance policy if you have a dog, although some policies will cover cats too. It means that if your pet causes damage to a third party, whether it involves property, another person or another pet, the pet insurance will cover the costs.
What if my pet has a pre-existing medical condition?
As with a human medical insurance polices, pet insurance does not provide cover for any conditions or symptoms that your pet suffered from prior to taking out the policy and before cover is in place.
How do I make a claim with pet travel insurance?
You will need to send a claim form completed by you and your vet together with the invoice for your travel booking, as issued by the travel agent, tour operator or other holiday sales organisation. You will also need to attach any receipts or documents that are relevant to your claim type, in support of your claim application.
Are there any time limits on when I can make a claim for the death of my horse?
The general rule is that your insurance company will pay the market value of your horse if it dies or is humanely destroyed within 12 months of the date of first clinical signs of injury or illness.

How can I pay my premiums?

You can either pay by monthly direct debit or with an annual one-off payment.

If you would prefer to make the one-off payment, you will be able to either pay by visa or mastercard over the phone or the Internet, or you can send a cheque.

If you choose to pay by monthly direct debit then your payments will be collected from your bank on the same date every month.

You will be able to choose your monthly repayment date at the beginning of the agreement - and that will remain the same unless negotiated otherwise. If you need to change the payment date at any time, simply telephone your insurance company to arrange this.