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Do I need a special pet insurance policy for a horse?: Horses require a different form of insurance which allows you to protect yourself against the unexpected consequences of owning a horse or pony.
What is not covered by my pet insurance policy?: There are a number of situations in which your pet will not be covered by a pet insurance policy.
What are the excesses of my pet insurance policy and when do they apply?: The excess is the part of the claim you must pay and when you sign up to the pet insurance policy you will be made clearly aware of how much excess you will be expected to pay.
What do I do when my pet dies?: You are covered if your pet dies from accident or illness – although you are not covered if your pet dies from old age.
Am I covered for boarding fees?: Most standard pet insurance policies will cover you in this instance. If you are hospitalised and cannot be at home to look after your pet, you will be covered for the cost of boarding your pet at a licensed kennel. Alternatively your insurance company will contribute towards the cost of homecare with a friend if you are hospitalised for more than 4 days.

Are hereditary and/or congenital conditions covered by the pet insurance policy?

Hereditary and congenital conditions are covered under the policy providing that you were unaware of your pet's condition at the time you took out the policy.

If you have visited a vet in relation to the hereditary or congenital condition, or any signs or symptoms have arisen before the beginning of the policy, then you will not be able to make a claim.

You will also be exempt from making a claim if symptoms arise within the first 14 days of the insurance cover starting.

What is a select breed dog?

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Are hereditary and/or congenital conditions covered by the pet insurance policy?

Hereditary and congenital conditions are covered under the policy providing that you were unaware of your pet's condition at the time you took out the policy.