Hot Topics

Which animals can be covered?
You can cover dogs, cats and horses with the pet insurance policies offered through this website.
What does pet insurance cover?
Standard pet insurance policies provide cover for:
What is not covered by my pet insurance policy?
There are a number of situations in which your pet will not be covered by a pet insurance policy.
How long does it take to settle a pet insurance policy claim?
Some claims are more straightforward than others – but you can expect simple claims to be settled within 10 working days.
How do I make a claim with pet travel insurance?
You will need to send a claim form completed by you and your vet together with the invoice for your travel booking, as issued by the travel agent, tour operator or other holiday sales organisation. You will also need to attach any receipts or documents that are relevant to your claim type, in support of your claim application.

Are hereditary and/or congenital conditions covered by the pet insurance policy?

Hereditary and congenital conditions are covered under the policy providing that you were unaware of your pet's condition at the time you took out the policy.

If you have visited a vet in relation to the hereditary or congenital condition, or any signs or symptoms have arisen before the beginning of the policy, then you will not be able to make a claim.

You will also be exempt from making a claim if symptoms arise within the first 14 days of the insurance cover starting.