Hot Topics

What is the maximum payout per year?
Every insurance company varies and you will need to refer to one particular insurer to find out their policy on this matter.
What are the requirements of a pet travel insurance policy?
For your pet to travel abroad, you must fulfil the following requirements as stipulated by Pet Travel Scheme (PETS). The requirements must be carried out in the following order:
What can I do if I'm not happy with my pet insurance policy?
It is always best to make sure that you are happy with the cover offered by your pet insurance company before taking the policy out. Once you have taken out cover you have 14 days to decide whether the policy meets your requirements – and you should read your policy details quickly when you first receive them to make sure the policy is right for you.
Is my horse too old or too young to insure?
All companies differ with regard to the age of horses and ponies they will insure – so the only way to find out is to speak to each one individually.
Are there any time limits on when I can make a claim for the death of my horse?
The general rule is that your insurance company will pay the market value of your horse if it dies or is humanely destroyed within 12 months of the date of first clinical signs of injury or illness.

Am I covered for a holiday cancellation?

Holiday cancellation cover is provided within most standard pet insurance policies.

This means that if you have to cancel or cut short a holiday because your pet has gone missing or becomes critically ill, you will receive a refund for the travel and accommodation expenses you cannot recover. The illness or injury stipulation is that your pet has been injured or is showing the first clinical signs or an illness either while you are away or up to 7 days before you leave - requiring immediate life-saving surgery. On average you can receive up to £1,000 during the policy year towards holiday cancellation.

When making a claim, you will need to send your insurance company a claim form which you and your vet have completed. You will also need to include the booking invoice and cancellation invoice from the travel agent, tour operator or other holiday sales organisation.

The invoices must clearly show the following: the date of the booking, the dates of the holiday, the total cost of the holiday, the date on which you made the decision to cancel or return home, and any expenses you have not been able to recover.