Complaining about a Life Insurance Company

If you want to complain to a Life Insurance Company you should write to their Compliance Director.

STEP 1 of 2
Type of cover
Life Insurance       Mortgage Life Insurance
 
Cover Level (£)

Number of years
Do you want:  
Critical illness cover
Family income benefit
 

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Where can I find help?
To help you find your question, we have organised our FAQ’s into relevant groups. Answers to all sorts of more general questions are found in the General Questions section.
What do you need to know about Life Insurance?
Life Insurance pays out a tax-free lump sum if you die; there is no investment value.
Does Life Insurance have to be associated with a mortgage?
No it does not. Many policies are used to provide additional financial security for the family.
Is there any investment value in your policy?
No. Once the term is completed the policy simply ends. It’s a bit like car insurance!
Should you include Terminal Illness Insurance?
You probably won’t need to - most policies include Terminal Illness cover free of charge on all Life and Critical Illness policies.
Full details of how to complain will be found within the booklet issued to you by your insurer under “complaints procedure”. This booklet will have been sent to you when you applied for your insurance.

The life insurance company will consider your complaint and to reply to you in writing explaining the results of their investigations.

If you are unhappy with their reply and you are financially worse off as a result of your transaction with the insurance company, you can write to the Financial Ombudsman Service. They will complete another independent investigation. The results of this investigation and their recommendations, including any compensation, are usually binding on both you and the insurance company.

Life Assurance

Frequently Asked Questions related to the above topic.
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