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What Information Will You Need to Provide
For Home Insurance you’ll need to enter details about:
How are the premiums calculated?
All the questions you are asked to complete online will influence your premium even down to your postcode. Within milliseconds all your details will be electronically transmitted to a main computer which works out your premium.
How Do You calculate the value for your Contents Insurance?
Ideally you should compile a detailed and thorough inventory of all your contents. This enables you to work out how much to insure for and, if you have a claim, your claim will be settled so much quicker.
How do you make a claim?
Most insurance companies now have emergency help lines. In our experience they are very efficient and will tell you what to do – sometimes they'll even make all the arrangements for you.
Are There Any Situations That Would Result In Your Claim Being Refused?
First of all please ensure that you answer all the online questions accurately. If you don’t then the insurance company is entitled to refuse any claim.

Complaining about a Home & Contents Insurance Company

The general insurance industry is now regulated by the Financial Services Authority.

 

If you have suffered a financial loss and you cannot reach an agreement with the insurance company concerned then, you will be able seek compensation through the Financial Ombudsman which offers a free independent service. Their web site is at:

www.financial-ombudsman.org

Any other complaints about insurance companies should be addressed to the Financial Services Authority. You’ll find their web site at:

www.fsa.gov.uk

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