What is the Finance & Leasing Association?
The Finance & Leasing Association (FLA) is the major UK representative body for the UK finance and leasing industry. They set out standards of good practice for the finance and leasing industry and assure all who obtain finance from full members of their organisation that they are doing business with reputable organisations.
They have a range of commitments that ensure best practice for members and consequently, a good service for customers:
- Act fairly, reasonably and responsibly in all their dealings with you;
- Ensure that all services and products comply with this Code, relevant laws and regulations;
- Not discriminate between consumers on grounds of race, gender, disability, ethnic origin or sexual preference;
- Assist you when you are seeking information and/or guidance;
- Act with integrity and try to ensure that credit brokers, and all other suppliers of goods and services with whom we do business, do likewise;
- Respect confidential information provided by you;
- Correct errors and handle complaints speedily;
- Consider cases of financial difficulty sympathetically and positively;
- Follow any Guidance Notes issued by the Association, where relevant;
- Provide adequate training for our staff to ensure that the procedures they follow reflect the commitments set out in this Code;
- Make copies of their Code freely and readily available to consumers.
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