What happens if I have a dental emergency?

In case of a serious dental emergency due to an accident or injury - you will always be able to receive care, as you will be covered by the NHS.

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What are the different levels of cover available to me?
Because many insurance companies word their types of cover in different ways, there is no ‘one way' to explain the kinds of cover that are available to you.
How do I make a claim?
Making a claim is easy. When you receive your insurance documents, you will receive a full client information pack that will include your Insurance Certificate, Claims Forms and Help line Card, with a range of contact numbers.
How long does it take to settle a dental insurance claim?
If your claim is simple and straightforward than others – you can expect your claim to be settled within 10 working days.
If I don't make any claims on my dental insurance policy, will I get a discount?
There is no such thing as a no claims discount in dental insurance.
What do I do if I have a complaint?
If you have a problem with any part of your cover then the first course of action is to speak to your insurer or your broker.
However emergencies such as a serious toothache requiring an extraction or more detailed work will cost you dearly if you do not have dental insurance.

If you need urgent dental treatment then you can arrange the treatment as normal, and pay the dentist for the treatment. You will then claim the cost of the treatment back from your dental insurance company.

The advantage to dental insurance in an emergency situation is that you don't need to worry about the cost of any of the treatment. For example, if teeth need replacing or other cosmetic work needs to be carried out, you may find that you can't afford the cost of the treatment without insurance. With insurance - you can go ahead with all the treatment that's needed.

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