What do I do if I have a complaint?

If you have a problem with any part of your cover then the first course of action is to speak to your insurer or your broker.

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How do I buy dental insurance?
You can buy private medical insurance from a variety of sources, normally through the same companies or brokers who provide private medical insurance.
How does dental insurance work?
Dental insurance is exactly like car insurance or home insurance – it is there to support you when you need it. Once you have signed up for a policy, you will pay your premiums on a yearly or monthly basis, whichever you prefer.
What is covered by dental insurance?
Dental insurance is designed for people aged over 18 that cannot get free NHS dental treatment. The following incidences are generally covered:
Who do I ask for advice on where to buy my dental insurance?
When you are looking for dental insurance it is well worth doing thorough research – not only to get the cheapest deal but also to make sure that you get the right policy for your needs.
Does it make any difference if I buy my dental insurance through a broker?
Using a broker could save you money when it comes to dental insurance – because they will be able to get a quote from all the dental insurance providers in the UK.
If your broker is a registered broker and a member of the GISC, they will deal with your complaint on your behalf. However if you are not satisfied with the way in which your complaint is dealt with, then there will be an independent dispute-resolution procedure.

If you bought your dental insurance direct from an insurance company, the first step is to contact them with your problem. They will have their own complaints procedure in place - a stipulation of the General Insurance Standards Council.

If your complaint cannot be resolved, it will progress towards an independent complaints procedure involving either The Financial Ombudsman Service or the General Insurance Standards Council. Your insurance company will advise you on which one you need to contact, and provide full contact details.

Frequently Asked Questions related to the above topic.
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