What do I do if I have a complaint?

If you have a problem with any part of your cover then the first course of action is to speak to your insurer or your broker.

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Who do I ask for advice on where to buy my dental insurance?
When you are looking for dental insurance it is well worth doing thorough research – not only to get the cheapest deal but also to make sure that you get the right policy for your needs.
How do I make a claim?
Making a claim is easy. When you receive your insurance documents, you will receive a full client information pack that will include your Insurance Certificate, Claims Forms and Help line Card, with a range of contact numbers.
How long does it take to settle a dental insurance claim?
If your claim is simple and straightforward than others – you can expect your claim to be settled within 10 working days.
What will affect my premium in future?
Premiums will always rise in line with general inflation – however there are a number of other factors that will affect the cost of your dental insurance:
How is dental insurance regulated?
The private medical and dental insurance industries are regulated by the General Insurance Standards Council (GISC).
If your broker is a registered broker and a member of the GISC, they will deal with your complaint on your behalf. However if you are not satisfied with the way in which your complaint is dealt with, then there will be an independent dispute-resolution procedure.

If you bought your dental insurance direct from an insurance company, the first step is to contact them with your problem. They will have their own complaints procedure in place - a stipulation of the General Insurance Standards Council.

If your complaint cannot be resolved, it will progress towards an independent complaints procedure involving either The Financial Ombudsman Service or the General Insurance Standards Council. Your insurance company will advise you on which one you need to contact, and provide full contact details.

Frequently Asked Questions related to the above topic.
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