How do I make a claim?

Making a claim is easy. When you receive your insurance documents, you will receive a full client information pack that will include your Insurance Certificate, Claims Forms and Help line Card, with a range of contact numbers.

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What exactly is dental insurance?
Dental insurance covers you against the cost of all dental treatment – depending on the level of cover you choose to take out.
How do I buy dental insurance?
You can buy private medical insurance from a variety of sources, normally through the same companies or brokers who provide private medical insurance.
What is covered by dental insurance?
Dental insurance is designed for people aged over 18 that cannot get free NHS dental treatment. The following incidences are generally covered:
If I don't make any claims on my dental insurance policy, will I get a discount?
There is no such thing as a no claims discount in dental insurance.
What do I do if I have a complaint?
If you have a problem with any part of your cover then the first course of action is to speak to your insurer or your broker.
If you need to make a claim, all you need to do is complete the form and send it to your insurance company, also enclosing receipts as proof of payment. If in doubt as to whether you are covered or not, it's a good idea to check with your insurer by telephone first to avoid disappointment.

When you make a claim it will normally take around ten working days from the date the insurer receives all the necessary documents, for the claim to be processed.

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