How do I make a claim?

Making a claim is easy. When you receive your insurance documents, you will receive a full client information pack that will include your Insurance Certificate, Claims Forms and Help line Card, with a range of contact numbers.

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What exactly is dental insurance?
Dental insurance covers you against the cost of all dental treatment – depending on the level of cover you choose to take out.
How does dental insurance work?
Dental insurance is exactly like car insurance or home insurance – it is there to support you when you need it. Once you have signed up for a policy, you will pay your premiums on a yearly or monthly basis, whichever you prefer.
How can I pay my dental insurance premiums?
You can pay your dental insurance premiums by monthly direct debit or with an annual one-off payment.
What will affect my premium in future?
Premiums will always rise in line with general inflation – however there are a number of other factors that will affect the cost of your dental insurance:
Do dental insurers offer a money-back guarantee?
If you decide that you don't want to take out your dental insurance policy, you will normally be offered a money-back guarantee.
If you need to make a claim, all you need to do is complete the form and send it to your insurance company, also enclosing receipts as proof of payment. If in doubt as to whether you are covered or not, it's a good idea to check with your insurer by telephone first to avoid disappointment.

When you make a claim it will normally take around ten working days from the date the insurer receives all the necessary documents, for the claim to be processed.

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